Mona
Blu's Private Lounge Help Center return to site here contact support@monablu.com for all other inquiries |
Billing
Questions What payment methods do you support? What are the amounts that can be charged using 1-900 (US) Telephone Billing? How does Verotel’s 1-900 Telephone Billing Europe payment method work? How does MonaBlu's private lounge protect against fraud? Can I pay with another online format? Can I pay by check? How about mail or money order? Do you ever have specials? What is the TicketsClub login check? Member Help What format are you videos in? How do I cancel My membership? I've lost my password - can I get a new one issued? My Password won't work My password DOES work, but the site isn't working! How often do you update? Why Do I have to log in twice? For questions or concerns not addressed on this page, contact support@monablu.com and I will try to get your inquiries answered as soon as I can. |
What payment methods does My Private Lounge support? Verotel processes the following payment methods: • Credit Card (Visa, MasterCard) • Online Check (US Checking Accounts only) • 1-900 (US) Telephone Billing (One-time payments only - not recurring) • Direct Debit (German Bank Accounts only) - coming soon; Netherlands bank accounts. • 1-900 Telephone Billing Europe in 7 European countries (billed per minute) Verotel provides three types of subscription types: • One-time Billing (subscriptions is valid for a specified length of time - related info) • Recurring Billing (subscriptions are automatically rebilled at the end of each subscription period until the customer cancels.) • Smart Recurring Billing (customer receives an e-mail a few days before his subscription is to expire with a link to follow to extend their subscription - customer must re-enter their credit card or bank account number as consent for the rebilling). What are the amounts that can be charged using 1-900 (US) Telephone Billing? All 1-900 (US) Telephone Billing payments are one-time only (i.e., no recurring billing.) The amounts you can choose from for 1-900 (US) Telephone Billing are as follows Does Verotel provide a dialer payment method? Verotel’s 1-900 Telephone Billing Europe works similarly to a dialer however the advantage is that European customers accessing the Internet via broadband connections (e.g., Cable, ADSL, DSL, etc.) can also use the 1-900 Telephone Billing Europe option How does Verotel’s 1-900 Telephone Billing Europe payment method work? The end user pays per minute for the time he/she is connected to the premium rate line (i.e., the 1-900 number.) The price that the user pays depends on the country that he/she is calling from (anywhere from $0.70 eurocent to euro $1.80.) Merchants are always paid out USD $0.40 per minute. End users in the following countries can use this payment method: Belgium, Luxemburg, Germany, Austria, Switzerland, Spain and The Netherlands; can be used with a modem or broadband connection. What is the TicketsClub Login Check? The TicketsClub Login Check is to ensure that a user that has purchsed a subscription to a website actually logs in to the website. The way this will work is if a customer purchases a subscription to a website and does not login via the TicketsClub within 2 days of their purchase, the transaction will automatically be refunded; after the user logs in to the members area within the two days, there are no further login checks. Is there an additional fee for members joining my site through TicketsClub? When I looked at the TicketsClub site it appears that there is a $19.95 fee to join TicketsClub. There is no additional fee for members joining your site through TicketsClub. The only fee that is charged to the customer is the price(s) that you have set in the Control Center. as your subscriptions prices. The $19.95 is just an example to give you an idea of what the signup process will look like for the customer. |
How
does Verotel protect against fraud? |
| Members Help |
What
format are you videos in? All videos are edited and batched out as quicktime mov. files. If your having trouble watching my clips make sure you have the current version of Quick Time player. You can down load it for free by going to http://www.quicktime.com To get clips to play start to finish without stopping in the middle.. Click the play button, then play around with it a bit until you get the play button in pause mode.. The clip will start to download on its own. Once the clip starts to download you will see the progress bar in white after the little circle start to move. This means the clip is downloading. |
How
do I cancel My membership? Why would you want to?? Well, whatever your reason, you can follow these directions: Members can cancel their recurring billing subscriptions at Verotel’s cancellation website located at http://cancel.verotel.com or by calling Verotel Customer Support: US local:+1 415 543 1300 US toll free:+1 877 647 1300 EU toll free:+00 800 4422 9999 Do you ever have specials? Yes, specials are run randomly - usually when I am in a generous mood. For instant notification, be sure to register with My Newswire and stay connected. |
|
I've Lost My username
and passcode |